Agustín Malnero

Description of said certificate

What is Excellence in Customer Service? According to the TARP Institute in Washington, 70% of the reasons why customers leave a company have nothing to do with the product but instead are related to aspects of the service. Our research in Uruguay shows similar percentages. Customer Service Excellence Consulting is a set of tools and processes that will help your business become customer oriented and consistently deliver superior service. It allows the organization to maximize the satisfaction and retention of its customers while increasing the profitability of its business. Which has benefits? Reduce the rate of service errors. Increase customer satisfaction and retention. Increase referencing. Reduce the cost of attracting new customers. Increase the profitability of your client portfolio.